MyWaterPortal
MyWaterPortal is our multi-technology support platform for owners and operators of Nereda, Helea, Ephyra, and Kaumera. This sleek, secure interface acts as a digital twin of your plant, with dashboards that allow you to view the status of individual assets, manage data, and optimise performance.
From your personalised homepage, you can quickly access tools and resources, exchange knowledge within your organisation, reach out to Haskoning’s experts for support, and exchange best practices with the global water treatment community.
Performance
MyWaterPortal’s interactive dashboards deliver real-time analytics, status updates, performance trends, early warnings of issues and upcoming maintenance, and webcam feeds. And the mobile app gives you live notifications on your plant’s performance so you can take action swiftly.
Support
MyWaterPortal provides 24/7 access to resources and support. Raise a new ticket, find the answer to your question in our knowledge databases, or request support from one of our dedicated water technology experts.
MyWaterPortal enables you to get the best performance from your plant’s water treatment technologies. Join more than 580 users – on six continents – who engage and explore our knowledge and support tools.
Discover MyWaterPortal advantages
All the key features for Nereda, Helea, Ephyra, and Kaumera users in one place:
- Real-time: MyWaterPortal is always on, constantly updated, and available from anywhere.
- Secure: The community is for registered members only, with 2-step authentication for security.
- Cloud-based: MyWaterPortal is accessible through any web-enabled device and can scale to meet the growing needs of your plant.
- Customisable: You control who can view individual assets – and the technical data they see.
Other features
Build partnerships: Meet and connect with our global community.
See all plants: Get an overview on water treatment plants around the world.
Browse the library: View technologies documentation, images, and videos.
Engage on the forum: Interact with other Nereda, Ephyra, Helea, and Kaumera users
Explore our asset database: Get technical details on asset characteristics.
Access preferred suppliers: Benefit from our preferred suppliers programme.
Search FAQ and optimisation tips: You’ll find the answer in just a few clicks.
Book events: Browse and sign up for webinars, training events, and more.
Accessing MyWaterPortal on the move
Through the MyWaterPortal app, operators can easily access Nereda, Ephyra, Helea, and Kaumera technical information, case studies, marketing material, and numerous tools to help design and operate wastewater treatment plants. Operators and end users can also actively monitor the performance of their plants in real time – wherever they are.
